Privacy Policy

Voiceback (“we”, “us”, or “our”) operates the Voiceback AI chatbot platform. This Privacy Policy explains how we collect, use, and protect information about you when you use our services.

We collect information you provide directly to us, such as:

• Name and contact information (email address, phone number)
• Account credentials
• Chat messages and conversation history
• Business information you provide when setting up bots
• Payment and billing information

We also automatically collect certain technical data, including IP address, browser type, device identifiers, and usage data.

We use collected information to:

• Provide, operate, and improve our services
• Respond to your inquiries and support requests
• Send transactional and promotional communications
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating the platform (e.g., cloud hosting, analytics)
• Business partners with your consent
• Law enforcement or regulators when required by law

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, please contact us at the address below.

We use cookies and similar tracking technologies to operate our platform and analyze usage. You can control cookies through your browser settings.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

If you have questions about this Privacy Policy, please contact us at:
Voiceback
Email: support@voiceback.ai